Service FAQ

How do I go about getting service?

Fill out a quote request here and a representative from our office will contact you with a quote. They will ask you a few questions about the furniture, including the type of furniture or grill.

I don't know what kind of furniture I have.

Please send digital photographs of the umbrella to CustomerService@CasualFurnitureServices.com. Please include your last name in the subject line and a phone number to contact you.

My furniture is visibly damaged but I don't know what service or parts I need.

Please send digital photographs of the umbrella to CustomerService@CasualFurnitureServices.com. Please include your last name in the subject line and a phone number to contact you.

I have no way of sending photos. Can you come look at my umbrella?

Yes! Please fill out an online request and a representative from our office will call you with a service quote.

Do you offer a warranty?

We warranty all of our work for one year; our sling fabric for two years; and our umbrella cord for the life of the umbrella with normal use. Animal attacks, misuse, abuse and improper storage void the warranty.

I work long hours and am only home on the weekends. Do you offer Saturday and early morning/late afternoon appointments?

Yes! Our technicians work from Tuesday to Saturday during Spring and Summer and Tuesday through Friday and every other Saturday during Fall and Winter. Our earliest time frame begins at 7:00am and our latest time frame is 4:00pm. We also offer appointments as early as 6:00am and can call you a half hour before we arrive at your home so you can meet us there. We will try our hardest to accommodate your scheduling needs.

Do I have to be home for the appointment?

We do request that you be home for the first appointment so you can select your fabric. If you absolutely cannot be home, please contact us and we will work with you to find a solution. You do not need to be home for the installation as long as your furniture is accessible and you arrange for payment.

Do you offer refunds?

Deposits made on any parts orders are 100% non-refundable. Because all materials are custom-made to fit your furniture, we cannot offer any refunds on slings or straps.