I had several problems with my grill over the winter. Ron Tyler who is a manager came out to service the grill in Feb. when it was 17 degrees. He came back out in June because I had a different problem. He told me exactly what i needed to order for parts, then made a service call to my home which is an hour away and practically took the grill apart and fixed it all. He explained everything he did and now i feel like i have a new grill!
Thank you Ron for the great customer service!!