Replacement Sling/Strap Service: 

  • Measurement and Installation: Our Service Technician come right out to your home to measure your frames for a custom-made replacement sling! The Service Technician will bring samples of over 70 fabrics or 30 strap colors for you to choose from. After measuring, it takes approximately 4 – 6 weeks for our return to install the slings. For our services, we replace both the back and the seat portion of the furniture if there are two pieces of fabric.


We make every effort to keep the furniture at your home at all times. However, the Service Technician will make note of any of the issues below as there is a chance these issues will prohibit the sling installation.  If these issues are too extensive, we will have to complete the installation at our Connecticut shop.  

    • welded sling rails,

    • freeze out damage on the sling rails

    • broken or stripped hardware issues

    • a design that is problematic when installing the slings


Over 25% of all sling installations need additional adjustments and this is a completely normal part of the process!  Although we make every effort to expedite this process, we are not able to make any guarantees as to when your slings will be installed successfully.  However, we will do our best to provide quickest turn-around time to complete the service.


Please Note: There are several factors that can affect the frames and some of these factors include the age of the furniture, the environment (e.g. salt water in the air), and how frequently the furniture is used.  Being outdoor furniture, there is also a chance of rust, warped frames, corroded hardware, freeze out damage, etc., even with responsible use!  (Freeze out damage is when water gets into the track and freezes, causing the frames to expand, crack, or become warped.)  Although the technician makes every effort to note these issues during the measurement, there is a chance we may come across additional factors during the installation. In some cases, we may need to drill out hardware, install plastic spacers, or make additional sling fabric adjustments in order successfully complete the installation. 


When it comes to sling installations, there is a minor difference between slings with a tighter fit and those with a loose fit. While that difference is usually only a few fractions of an inch, these differences may extend the service so your fabric can be adjusted for the best fit.  


  • Installing Customer-Provided Slings: Unfortunately, we are not able to guarantee the fit of your slings when installing customer-provided slings due to the fact that we did not take the measurements ourselves. In the event that your slings do not fit, the cost for the service would revert to a $95 service fee that covers the Service Technician visit to your home. We apologize, but we do not adjust customer-provided slings.


  • Warranty: We offer a two-year warranty on the sling fabric, lifetime warranty on the seams, & a one year warranty on straps. The following is a partial list of what does not fall under our warranty.

    • Weather damage, animal damage, or intentional abuse.

    • Negligence (Slings that have not been cleaned or maintained, mildew/mold present on the fabric, food stains, candle wax, heat damage, and torn/punctured fabrics.)

    • Freeze-out damages (water inside the sling rail or frame freezes & expands, allowing the slings to pop out of the track).


  • PAYMENT: We accept cash, checks, and all major credit cards as payment for our services. Please make checks to Casual Furniture & Grill Services or CFGS. For the purposes of efficiency, and to allow you to continue your day freely, we require all customers to pay their Deposit or Balance in full. This can be done when your service date is confirmed or after the arrival of the Service Technician.


  • ACCESS: We recommend being home for the measurement so that you can pick out your fabric. However, we do understand is it not always easy to rearrange your schedule and, if it is more convenient, we can perform the installation without you home! If you would like us to complete the installation without your being home, you MUST state at the time of the confirmation call that we have access and that you will make payment arrangements during that call. If you fail to arrange for payment prior to the Service Technicians visit after granting us access, we will have to reschedule your service for a time when you will be home or until payment arrangements can be made. Also, it is important that we have access to an electrical outlet and water supply.


  • Cancellations: Since our slings and straps are custom made to fit your furniture, we only accept cancellations up to 3 days after the measurement.


  • End Caps: We stock 24 generic end cap styles, but they are only available in black or white. If we are able to provide replacement end caps for your furniture, we will provide them at no cost! Collection of the full balance is expected at the time of sling install regardless of whether replacement end caps are provided by CFGS or not. If the end caps needed are not in stock at the time the slings are installed, we will mail them out to you as soon as they become available.

  • Deposits: ALL deposits are non-refundable unless the order is cancelled within 3 business days of receiving the deposit. No exceptions.


  • Service Fee: In the event the service is not able to be performed/completed once the Service Technician is on site, the cost for the service reverts to a $95 service fee that covers the visit to your home. The following is a short list of a few examples where the service fee would come into play and these reasons can include, but are not limited to:

    • Lack of access/payment.

    • Hazardous working conditions.

    • Incomplete/inaccurate information.

    • Service is refused during visit.

    • Customer provided slings that do not fit or issues with the furniture that prevents us from installing e.g. rusted hardware, broken frames etc.

    • Lack of access to electrical and water source


  • Scheduling: Once we receive your reply to the service agreement, the Scheduling Department will contact you within the next 4-5 business days. We make every effort possible to schedule your service within 5 business days of receiving your acceptance of services but, during peak season, it could be further out. . If you do not confirm your appointment by 1pm the day prior to the scheduled appointment, you will be pulled off the schedule and rescheduled for a new date.


  • Weather: We are not able to offer services in inclement weather, especially rain, or if outdoor temperatures drop too low. Any service that has been rescheduled due to weather or temperatures will be a priority.

  

By accepting a service date you are accepting the service, price quote and all terms described above, and agree to make payment at the time of the service or in advance.