Umbrella FAQs

The cord in my umbrella broke. Can you fix it?

Yes! We can re-cord your Sun Garden Umbrella. Our Tech will come to your home to replace the cord plus explain how best to prevent the cord from breaking again.

For our best prices use the first of its kind online shopping cart for Sun Garden Umbrella. Then, scheduling will email you with a time for us coming out to service your umbrella. We streamlined the process to reduce cost and passed all the savings to you our valued customers.

You can also fill out a “Request Service” form here and our customer service will email with how to obtain service.

We also offer a “request a quote” and a representative will call you. We will need to know about size and year of your Sun Garden Umbrella, including the type of damages. In addition, we require pictures of the Umbrella and damages. There are no discounts on prices using this procedure.

If you would like to proceed, we will put in a service request and scheduling will contact you with in to set up a time for us to come out and measure your furniture. All services must be paid in full by the day before we are scheduled to service your Sun Garden umbrella.

How much does a re-cord cost?

Our Pricing is listed on the Sun Garden service selection page. You get our discounted prices by selecting and paying for your service.

We are not sure what is wrong with our Sun Garden can you help us?

Yes we can usually determine what is wrong by the description of you supply  and required pictures of the umbrella and damages. We cannot guarantee that our determination is correct but statistically we are 93.5% of the time correct.  

Do you warranty your cord?

Yes, we offer a 2 year limited warranty on our cord. What is not covered are weather damage or abuse.

Can you provide replacement parts for the repair of your Sun Garden umbrella?

Yes, we stock genuine Sun Garden replacement parts and can obtain parts directly from Sun Garden  if needed. The prices are the same as you would see them on SunGarden.us website.

My Sun Garden canopy is ripped or faded. Can I purchase a new one?

Yes, we can get and install new replacement canopies. You can purchase a new canopy for Sun Garden and then request us to Install. Sun Garden will send us your information and canopy. We will generate an install request and email the next steps.

Do you supply parts for table umbrellas?

NO, we no longer service table or market umbrellas. We only service Sun Garden  patio umbrella.

Do I have to be home for the appointment?

We do strongly suggest you be home for the appointment in case there are unexpected issues. There are times were no one has to be home especially for second visits.

If you are not sure what is wrong with your Sun Garden umbrella we strongly recommend sending pictures to customerservice@casualfurnitureservices.com with at least one of the whole umbrella including the base, plus pictures of the damage(s) and of the serial number..  

PLEASE NOTE: None of the numbers on the umbrella will tell you the model!

The serial number doesn’t identify the model; it identities the approximate date. D-48485 or d48485 does not identify the parasol it’s a German zip code of where it’s assembled.